Finance New Zealand Limited is primarily a provider of financial advice relating to commercial and business lending, asset finance, and equipment leasing.
From time-to-time Finance New Zealand Limited, our Business Partners, and our Relationship Managers may provide a financial advice service (as defined by the Financial Markets Authority) being regulated financial advice in relation to consumer credit contracts – Home Loans (mortgages). This advice may be on a stand-alone basis (advice relating solely to Home Loans) or where Home Loans are offered as part of a wider business lending solution.
Finance New Zealand Limited (FSP468730) holds a licence issued by the Financial Markets Authority to provide financial advice.
Nature and Scope of Advice
Finance New Zealand Limited, and our advisers, provide advice to our clients about Home Loans (mortgages) and commercial, business, asset finance, and equipment leasing funding requirements.
We only provide financial advice about Home Loan products from certain Lenders:
For consumer Home Loans we work with ASB Bank, Avanti Finance, Basecorp Finance, BNZ, Liberty Financial, and Westpac.
For commercial, business or asset finance lending products, and for equipment leasing we use a large number of bank, non-bank, and leasing company “Funding Partners”.
CONFLICTS OF INTEREST AND INCENTIVES
Finance New Zealand Limited may receive a commission from any Funding Partner.
For Home Loans, Finance New Zealand Limited and the financial adviser receive commissions from the Lender. If you decide to take out the loan, the Lender will pay a commission to Finance New Zealand Limited.
For Home Loans, the amount of the commission is based on the amount of the loan. This commission is typically a percentage of the loan value, and may be paid upfront, or as a combination of upfront and trailing commission paid over the life of the loan. The upfront commissions are between 0.55% and 0.85% of the value of the Home Loan — the amount depends on which Home Loan provider and what type of Home Loan you choose. In addition, we may receive a trail commission of between 0.0% and 0.2% of the remaining balance each year depending on which Home Loan provider is used.
To ensure that our financial advisers prioritise our clients’ interests above their own, we follow an advice process that ensures our recommendations are made on the basis of each client’s goals and circumstances. All our financial advisers undergo annual training about how to manage conflicts of interest. We undertake a compliance audit, and a review of our compliance program is undertaken annually by a reputable compliance adviser.
FEES AND EXPENSES
Finance New Zealand Limited may charge a fee for the financial advice provided to the client in certain circumstances. Whether a fee will be charged will be advised before the work is started and agreed in writing with the client. This fee will typically be charged where:
- The services we will provide our client are advisory in nature and will not result in a commissionable transaction; or
- The nature of work relating to the lending is particularly complex; or
- Our client has requested that we complete work to obtain a finance approval for a transaction, and in the event that this transaction is not completed the finance approval does not result in a commissionable transaction; or
- The lending is expected to be repaid within a short time period and thus incur a full or partial commission clawback.
Clawback Recovery Fee:
In the event that a client repays a loan early, Finance New Zealand Limited may be required by a funding partner or Lender to refund all of or a portion of any commission paid to it. This is commonly referred to as a “Clawback”. Finance New Zealand Limited may charge a client the amount of such refund in the event the Funding Partner or Lender charges Finance New Zealand Limited (the Clawback Recovery Fee).
For commercial, business or asset finance lending products, and for equipment leasing, Finance New Zealand Limited may, at its discretion, require the client to indemnify Finance New Zealand Limited for the full amount of such refund. This Clawback Recovery Fee will be payable by the client either at the time the loan is early terminated, or by the 20th of the month after the loan is repaid.
For Home Loans, an early repayment charge may be incurred where a client repays a Home Loan within the first 27 months of the loan being advanced. To ensure that Finance New Zealand Limited is fairly compensated for the services originally provided to its clients, we may seek to recover some or all of this cost from clients via a clawback recovery fee. For Home Loans, if you are charged a clawback recovery fee, it will be charged at the lower of the actual commission clawback amount or 0.50% of the balance repaid. Examples of when we may charge you a clawback recovery fee includes but is not limited to:
• The property is refinanced within the clawback period and Finance New Zealand Limited was not given a reasonable opportunity to arrange the refinance.
• The property is sold and/or the loan repaid within the clawback period.
COMPLAINTS HANDLING AND DISPUTE RESOLUTION
We aim to behave in a way that does not cause complaints. However, we have a complaints policy and internal complaints process to ensure the efficient and effective handling of client complaints. We want to demonstrate our commitment to providing and improving a high-quality service to our clients. We see complaints as an important part of our client feedback and business improvement process.
Do you have a complaint?
We aim to provide you with the highest quality service and support. But if you do have a complaint or encounter a problem, please let us know as soon as you can. Our complaints process aims to address your concerns.
STEP 1 – LET’S SORT IT OUT
Discuss your complaint with the person you’ve been dealing with and try to resolve it.
STEP 2 – REVIEW
If your complaint is not resolved by Step 1, you can call, email or arrange to see our Managing Director Simon Webster by telephoning 027 817 9727, or by emailing email@example.com or in writing to PO Box 65154, Mairangi Bay, Auckland.
Simon will look into your complaint and give you a written response.
STEP 3 – WE ARE A PARTICIPANT OF THE INSURANCE & FINANCIAL SERVICES OMBUDSMAN SCHEME (“IFSO SCHEME”).
You can refer your complaint to the IFSO Scheme if it has not been resolved after going through our complaints process. This is a free, independent dispute resolution service which will consider your complaint and, either reach an agreed outcome, or make a decision.
You can contact the Insurance and Financial Services Ombudsman Scheme at:
Address: PO Box 10-845, Wellington 6143
Telephone number: 0800 888 202 or 04 499 7612
Email address: firstname.lastname@example.org
Finance New Zealand Limited, and anyone who gives financial advice on our behalf, have duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice.
We are required to:
- give priority to your interests by taking all reasonable steps to make sure our advice isn’t materially influenced by our own interests
- exercise care, diligence, and skill in providing you with advice
- meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure that we have the expertise needed to provide you with advice)
- meet standards of ethical behavior, conduct and client care set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure we treat you as we should, and give you suitable advice).
This is only a summary of the duties that we have. More information is available by contacting us, or by visiting the Financial Markets Authority website at https://www.fma.govt.nz.
Trading Name: Finance New Zealand Limited
Physical address: L11, BDO Tower, 19-21 Como Street, Takapuna, Auckland 0622
Postal address: PO Box 65164, Mairangi Bay, Auckland 0754
Phone: 09 222 0320